Shipping policy

Delivery Policy

At La Vo Patisserie, our cakes and desserts are freshly prepared and carefully handled to ensure they arrive in the best possible condition.

Delivery Areas

We offer local delivery to selected postcodes and areas.

Delivery availability and charges are determined by the delivery postcode and will be displayed during the ordering or checkout process.

If delivery is not available to your postcode, please contact us before placing your order to see whether alternative arrangements are possible.

Delivery Dates

Customers can select from the available delivery dates when placing an order online.

Please ensure that you select the correct delivery date before completing your order.

We recommend placing orders as early as possible, particularly for weekends, public holidays and busy periods, as delivery availability may become limited.

Delivery Times

Deliveries are made within the delivery time slot or delivery window shown or agreed for your order.

While we make every reasonable effort to deliver within the expected time, exact delivery times cannot always be guaranteed due to circumstances outside our reasonable control, including traffic, weather conditions, road closures or other unforeseen delays.

Receiving Your Cake

Because our cakes and desserts are fresh and perishable, someone should be available at the delivery address to receive the order.

Please ensure that the delivery address, postcode and contact telephone number provided when ordering are correct.

Unsuccessful Delivery

If our driver or delivery partner is unable to complete the delivery because nobody is available, we will attempt to contact you using the details provided with your order.

Where redelivery is required because nobody was available to receive the order or incorrect delivery information was supplied, an additional delivery charge may apply.

Because our products are perishable, we cannot guarantee that an unsuccessful delivery can be attempted again on the same day.

Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery and contact information.

La Vo Patisserie cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address, postcode, telephone number or other information supplied by the customer.

Damaged Orders

Please inspect your order as soon as it is received.

If your cake or other product has been damaged during a delivery for which La Vo Patisserie is responsible, please contact us as soon as reasonably possible and provide your order number and clear photographs of the product and packaging.

We will investigate the issue and, where appropriate, arrange a replacement, partial refund or full refund in accordance with your statutory rights and our Return & Refund Policy.

Collection

Where Click & Collect is available, orders must be collected from the location and during the collection period selected or confirmed when ordering.

Food Storage

Our cakes and desserts are perishable products. Once received, customers should follow any storage instructions supplied with the product. Where refrigeration is required, the product should be refrigerated promptly.

Contact Us

If you have any questions about your delivery, please contact:

La Vo Patisserie Ltd
Email: info@lavopatisserie.co.uk